It’s time for the pay TV industry’s annual slap in the face from the American Customer Satisfaction Index, which surveys 70,000 people about the products and services they use most. Cable and satellite distributors always fare badly in these polls — but this year’s results are especially disturbing after a slight uptick last year. The companies’ pay TV services collectively scored 65 out of 100, down 4.4% from last year, making subscription TV the second-least liked of the 43 industries ACSI tracks. What’s worse? Internet service providers, with a score of 63, down 3.1% — and which mostly consists of the same companies. People “question the value proposition as both, as consumers pay for more than they need in terms of subscription TV and get less than they want in terms of Internet speeds and reliability,” ACSI Chairman Claes Fornell says.