Angry comments have erupted on the Veronica Mars Kickstarter site from donors upset that they are unable to download the movie via the service provided: Flixster/Ultraviolet. The film, which was funded on Kickstarter, promised that donors who pledged $35 or higher would “receive a digital version of the movie within a few days of the movie’s theatrical debut, plus the T-shirt, plus the pdf of the shooting script.” After Warner Bros declined to finance the idea based on its 2004-07 TV series, Veronica Mar’s creator/exec producer Rob Thomas and star Kristen Bell went to the crowdfunding site with an intention of raising $2M to bring the popular TV series to the big screen, but it quickly ended up raising a whopping $5.7M.
The comments range from, “This is a bunch of crap. Where is the MP4 download that just works, for everyone, with no problems?” and “This is ridiculous. I can’t even get a full download of Flixter (sic) to even attempt to watch the movie. Both I and my husband have been alternately trying to download it for over an hour. I have never been so disappointed … I’ve been looking forward to this for a year” to “I’m disappointed that the Flixster streaming/download isn’t working when we had a whole evening planned around watching the movie. I ended up paying $7.00 to rent the movie through amazon … ” Others wrote: “What a way to say ‘screw you’ to backers” and “I regret this funding.” And still another: “Giving up getting digital download to work. Happy movie got made but can’t help but feel ripped off for not getting the copy of the movie I was promised.” In response, Thomas sent out this statement to donors:
“We’ve read all of your comments since yesterday’s update. We know that some of you have strong opinions about the decision to provide digital versions of the movie through Flixster. As you’ll see in the original FAQ on our Kickstarter page, we’ve always planned to include Flixster as a digital distribution platform. But I also know that many of you use iTunes, Amazon or other platforms, and would prefer to claim your digital copies on your favorite service, so we hoped we’d also be able to arrange for more options. Unfortunately, it just wasn’t possible. In the end, Flixster was the best option for getting the digital movie reward out to all of you, worldwide, at the same time.” He suggests calling the customer support team … okay, a total debacle.