Research In Motion Lays Egg With Effort To Mollify BlackBerry Users After Outage

You can see this from the 6.6% drop in Research in Motion’s stock price today — and the mostly hostile comments over at our sister site, BGR.com. Instead of giving a rebate to millions of people affected by last week’s switching problems, RIM said today that it will let them download a dozen premium games and apps that it values at more than $100, and have a month of free Technical Support. “We are grateful to our loyal BlackBerry customers for their patience,” co-CEO Mike Lazaridis said. “We have apologized to our customers and we will work tirelessly to restore their confidence. We are taking immediate and aggressive steps to help prevent something like this from happening again.” (more…)

This article was printed from https://deadline.com/2011/10/research-in-motion-lays-an-egg-with-effort-to-appease-blackberry-users-who-lost-service-183814/