Shortly before 1PM ET, the company tweeted that its meeting and webinar services had been restored. “Everything should be working properly now!” it said. “We are continuing to monitor the situation. Thank you all for your patience and our sincere apologies for disrupting your day.”
The outage affected not only corporations but government offices and schools. Monday was the first day of school for many at the K-12 through college levels, with districts in major cities like Atlanta among those affected.
Earlier in the morning, Zoom first signaled the issue. “If you’re having trouble connecting to Zoom, we have identified the issue and are working on a fix,” the company tweeted. “Please follow for updates. We’re so sorry about the inconvenience.” It then posted an update, since deleted, that service had been restored for “a majority of users.”
Founded as an enterprise software company that had its initial public offering in 2019, Zoom Video Communications has seen its fortunes skyrocket in 2020 due to COVID-19 and accelerating remote-work trends. Its stock fell 2% after the outage Monday, but has more than quadrupled in value this year.
Zoom will report its fiscal 2021 second quarter financial results next Monday. In June, it said revenue soared 169% in the first quarter, to $328.2 million, largely due to the pandemic. The company said it had 300 million daily meeting participants in April, the latest period in which it reported usage figures.
Here are the official company updates: