Major Ticket Services To Automatically Refund Broadway Tickets During Shutdown – Update

UPDATE, with Ticketmaster, TodayTix and TKTS policies Telecharge, the service that bills itself as the official ticketing site for Broadway and Off Broadway, and rival service Ticketmaster will automatically refund Broadway tickets purchased for performances between today and April 12. The tickets will be refunded back to purchasers’ credit cards.

Both services cautioned that due to the high volume of requests, there might be a longer lag time than usual for refunds to appear. Ticketmaster said “it may take up to 7-10 days for the refund to appear on your credit card statement.”

Other ticketing services also announced shutdown policies:

• TodayTix will offer vouchers worth 110% of original order, valid for one year;
• TKTS, the discount service operated by TDF, will automatically issue refunds for any canceled performance to the original form of payment. All three TKTS booths will remain closed until Broadway performances resume.

The automatic refunds were put in place following the March 12 announcement of a month-long shutdown of Broadway productions due to coronavirus concerns. Telecharge refunds also will be made automatically for the five-theater Off Broadway venue New World Stages in Manhattan’s theater district, including the popular revival of The Jersey Boys.

“If you purchased tickets from Telecharge for a Broadway or New World Stages performance between 3/12/20 and 4/12/20, your tickets will be automatically refunded back to your credit card. Please be patient as we process refunds; it may take some time for the refund to appear,” Telecharge tweeted. The company is a division of Broadway’s The Shubert Organization.