The company sent emails today, apologizing for the high-profile service interruption (right smack in the middle of Wednesday’s Croatia-England match).
“To help make this right, we’d like to offer you a week of free service,” the email reads. “You’ll receive another email soon, confirming your account has been credited.”
The Google-owned company also noted that any recordings of the full game should be available in a subscriber’s library.
YouTube TV has been using he high-profile global competition to promote its cable-replacement service. It’s offering free streaming of all 64 matches, with more than 300 hours of 2018 FIFA World Cup coverage. So a 30-minute service interruption is hardly the kind of promotion Google might have envisioned.
YouTube TV Service Restored After Going Down During England-Croatia World Cup Game
One rival actually used the glitch to promote its competing service. Some subscribers were angry enough to demand a refund.
A Google spokesperson confirmed the offer, but would not say how many people were affected by the outage.
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