UPDATE, 6:30 PM: The cabler said tonight that it is offering a “gift of appreciation” to SoCal subscribers whose signal went out for more than an hour during Sunday’s Big Game. But will credit for one free VOD movie — or a five-buck gift card for analog subs — placate disgruntled football fans and party hosts? “Although most of our customers didn’t experience an interruption, we want to express our sincere apologies to all Time Warner Cable TV customers in the Los Angeles area,” SVP Operations Deborah Picciolo said in a release. “We didn’t live up to our standards for a quality customer experience. We know there’s no way to undo the inconvenience of last night’s outage, and we want them to know how truly sorry we are for this issue.”
PREVIOUSLY, Sunday PM: Some Time Warner Cable customers in Southern California who weren’t watching the Big Game in high def missed out on parts of the Super Bowl and Bruno Mars-Red Hot Chili Peppers halftime show, TWC confirmed Sunday evening. (If you missed the halftime show, here’s Mike Fleming’s recap.) TWC apologized for the roughly hourlong outage and blamed it on a “technical issue” with its SD signal which was unavailable to subscribers from 4:59 PM to 6:02 PM PT. The cable provider is still investigating the cause of the issue, which drew hundreds of irate tweets from affected customers.
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